Stunlock Studios

About This Page

Our games bring together players from around the world to play, compete, and interact. We aim to ensure these spaces remain safe, respectful, and enjoyable for everyone.

To support this, we establish community rules that apply to all players and operate content moderation systems designed to identify and address harmful or rule-breaking behaviour.

This page explains how we moderate our services, the standards players are expected to follow, how you can report harmful or illegal activity, and the actions we may take when our rules are violated.

Community Rules

When you play our Games, you agree to follow our Community Rules. These rules are set out in the Player Conduct sections of each game’s End User Licence Agreement (“EULA”), as well as any game-specific user-generated content policies. Links to these documents are provided below:

Our Community Rules explain how players are expected to interact with others when using our services.

The examples below describe behaviour that is not permitted, but they do not cover every possible situation. Behaviour that harms the community or violates the spirit of these standards may still result in enforcement action even if it is not specifically listed. Failure to follow the Community Rules may lead to moderation action, including warnings, temporary restrictions, or permanent suspension of your account.

Examples of Prohibited Conduct

Bullying and Harassment

Treat other players with respect — whether in matches, chat, or anywhere else in our community, including when communicating with our staff. Threatening or abusive messages, repeatedly targeting another player, or behaviour intended to make someone feel unwelcome, intimidated, or distressed is not allowed.

Discrimination and Hate Speech

Our games are for everyone. Content or behaviour that targets people based on race, religion, nationality, gender, sexual orientation, disability, or similar personal characteristics is not permitted. This includes hateful language in chat, usernames, or any other in-game content. You may not like everyone you play with, but you must treat others with basic respect.

Cheating, Griefing, and Trolling

Cheating undermines fair play. Using hacks, exploits, bots, aimbots, or any other unauthorised software to gain an unfair advantage is prohibited. Deliberately disrupting gameplay — such as griefing, intentionally throwing matches, or trolling other players — is also not allowed.

Impersonation

Players must not impersonate other people. This includes pretending to be another player, a member of our team, a moderator, or any real person in order to mislead others. Creating accounts designed to resemble someone else is also not permitted.

Dangerous or Illegal Activities

Our games must not be used to promote or organise illegal or harmful activity. This includes encouraging violence, facilitating illegal trade, or sharing content that could put people at risk of harm.

Scams and Deceptive Practices

Do not attempt to deceive other players. This includes but is not limited to:

Scamming players out of in-game items or currency
Running fake giveaways
Sharing phishing links
Pretending to be our support team to obtain account details

If something sounds too good to be true, it probably is. Report suspicious messages and avoid clicking links you do not trust.

Inappropriate Content

Content shared within our games must remain appropriate. Sexually explicit material, graphic violence outside normal gameplay, and content that a reasonable person would consider seriously offensive are not permitted. This includes usernames, profile images, and chat messages. Higher standards may apply in areas of our services where younger players may be present.

Child Safety

Protecting children is a priority. We operate a zero-tolerance policy for activity that harms or exploits minors. This includes both criminal conduct and behaviour that may pose serious risks to children’s safety or wellbeing. Serious violations may result in immediate account termination and may be referred to law enforcement authorities.

Examples of Criminal Activity Affecting Children

The following are examples of criminal activity affecting children. If you see behavior like this, please report it immediately.

Grooming and Exploitative Contact: This typically involves attempts to build a relationship with a child in order to manipulate or exploit them. Potential grooming may be identified where, for example, a user requests personal information from someone who may be a minor, attempts to arrange in-person meetings, or tries to move conversations off-platform to private messaging services.
Sexual Exploitation of Minors: This includes content that sexually exploits or sexualises minors — including images, videos, drawings, or written material.

Examples of Harmful Content Affecting Children

We also prohibit content that may have a particularly harmful impact on younger players, including:

Suicide and Self-Harm: Content that encourages, instructs, or glorifies self-harm or suicide. If you are struggling, please consider speaking to someone you trust or reaching out to a professional support service.
Eating Disorders and Negative Body Image: Content that promotes unhealthy relationships with food, extreme dieting, or disordered eating. Mocking or shaming others about their appearance is also not allowed.
Dangerous Activities or Challenges: Content encouraging players — particularly younger players — to participate in real-life dangerous activities or challenges.
Drugs and Alcohol: Content that promotes drug use or encourages alcohol or substance misuse is not allowed, particularly where younger players may be exposed to it.

How We Detect Issues

We use a combination of tools and processes to identify harmful or rule-breaking behaviour on our services. These may vary depending on the specific game or feature, but typically include:

Automated filters, such as keyword and profanity filters that detect or block prohibited content in real time.
Anti-cheat systems designed to detect the use of unauthorised third-party software or exploits.
Human moderation, where trained moderators review reported or flagged content.

Some systems operate automatically — for example, blocking certain prohibited words or phrases as they are entered. In other cases, content may be flagged for review by a human moderator before any action is taken.

Player reports are also an important part of how we identify issues. If you encounter behaviour that appears harmful or violates our rules, please report it using the tools described in the “Reporting Harmful Activity” section below.

Reporting Harmful Activity

If you encounter harmful content or behaviour in our games, we encourage you to report it. Depending on the situation, there are two types of reports you can submit.

Reporting Rule Violations

If another player behaves in a way that breaks our Community Rules — for example, harassment, cheating, or offensive language — you can report them by reaching out to our player support team at: community@stunlockstudios.com.

Reporting Illegal Content

If you believe you have encountered content that may be illegal, you may submit an Illegal Content Notice. Examples may include content that promotes real-world violence, exploitation, abuse, or other criminal activity.

Illegal Content Notices are treated separately from standard rule-violation reports so that we can prioritise and review potentially unlawful material more quickly. This process is reserved for genuine concerns about illegal content on our services. Misuse of this reporting channel — for example by submitting frivolous or knowingly false complaints — may itself be considered a breach of our Community Rules.

To submit an Illegal Content Notice, contact us at community@stunlockstudios.com with the subject line “Illegal Content Notice”. Your notice should include the following information:

(a) Name of the relevant game or service — confirm the service where you believe the illegal activity is occurring
(b) Reason for the notice — explain why you believe the content is illegal (including, where possible, the relevant law)
(c) Location of the content — describe where the content appears in the game or service and include screenshots if available
(d) Responsible user — the username or player ID of the player responsible, if known
(e) Your contact details — your full name and a contact email address
(f) Declaration: Include the following declaration: “I genuinely believe the information in this notice is accurate and complete.”

What happens after you report

When we receive a report, our support or moderation team will review the information provided and determine what action, if any, is appropriate. We aim to complete an initial review within 7 working days, although some cases may take longer if they are particularly complex or if we receive a high volume of reports.

Following review, we may:

take no action, where we determine that no rules or laws have been violated
take enforcement action against the player responsible (see our section on ‘Sanctions and Appeals’), or
refer the matter to relevant authorities, where appropriate

Sanctions and Appeals

Sanctions

Where a player violates our Community Rules or Code of Conduct, we may take enforcement action that is fair and proportionate to the circumstances. Each case is reviewed individually.

When determining an appropriate response, we consider factors such as:

the seriousness of the behaviour
whether the player has previously violated our rules
the potential impact on other players and the wider community

Where appropriate, we will first ensure that the relevant harmful content is removed or no longer visible on the service. We may then apply one or more of the following sanctions:

Warning – A notice informing the player that they have violated the Community Rules or Code of Conduct and that further violations may result in stronger action.
Feature Restriction – Temporary removal of access to certain features, such as chat functions, social features, or other in-game communication tools.
Temporary Suspension – Temporary loss of access to the relevant game or service.
Permanent Ban – Permanent removal of access to our games and services. This sanction is typically reserved for the most serious or repeated violations.

Where enforcement action is taken, the player will be notified when possible. The notification will explain the reason for the action and, where relevant, the duration of any temporary restriction or suspension.

Appeals

If you believe that a sanction has been applied in error, you may challenge the decision through our appeals process.

1. Submission: Submit your appeal to community@stunlockstudios.com. Please include (a) your username, (b) the date you received the sanction, (c) the reason you believe the decision was incorrect, and (d) any supporting information or evidence you wish us to consider. Please mark your communication with the subject line: “Appealing Moderation Decision.”

2. Review: A member of our support or moderation team will review your appeal. Where necessary, we may contact you to request additional information.

3. Decision: After reviewing the appeal, we will make a final determination and notify you of the outcome. Depending on the circumstances, the original sanction may be reversed.

Conduct When Contacting Support

We operate a zero-tolerance policy regarding abuse of our moderation and support staff. While we understand that sanctions may be frustrating, all communications must remain respectful. Abusive or threatening behaviour toward staff may result in customer support ending the communication and, where appropriate, additional enforcement action.

Transparency

In accordance with the EU Digital Services Act (DSA), providers of certain online services are required to publish periodic content moderation transparency reports. These reports provide information on how we moderate our services, including the number of illegal-content notices we receive, the enforcement actions we take, and the operation of our moderation systems.

You can access the relevant transparency reports for our games below: